Forum Discussion

rb27's avatar
rb27
New member | Level 2
1 month ago

My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can...
desktop
Mac
rb27's avatar
rb27
New member | Level 2
1 month ago

Hi Nancy​ and Rich​ ,

Thanks for these suggestions. Unfortunately the problem is now worse than before. I tried to perform an advanced reinstall. Not sure that worked at the Terminal stage (I'm on Mac). I signed out of Dropbox web. Then I re-installed Dropbox. Only now this time it was stuck at the "Starting" stage and every attempt to sign in prompted this pop-up window, "Unable to connect." Screenshots attached. This is extremely frustrating to say the least.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi rb27, could you confirm that you were able to complete the Terminal steps to full reinstall the Dropbox desktop application?

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