My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

I’m now having the same issue and, based on this thread, don’t want to move forward with the advanced reinstall unless there have been updates to this problem. Also Nancy​ the link to the thread you mention launches you into the general community forum.

Thanks for the nudge, allyinsf! It looks like the thread I previously linked has been archived in the meantime. 

If you’ve tried any other troubleshooting steps so far, can you let me know what these are, to see what else I can suggest for you?

Nancy​ This is a recent thing --probably 1-2 weeks ago and not as the result of an OS update. 

All I’ve done so far is log out of Dropbox on all my devices and ensured Mac OSVentura is up to date (13.7.8). I get the same “connecting components” error.

Should I proceed with the advanced reinstall, or will you provide the steps that were outlined in the archived thread since that can’t be accessed?

Alright, in this case I suggest doing a basic reinstall next. 

If this doesn’t work either, please go ahead and perform an advanced reinstall with the steps outlined here.

Keep me posted for any updates.

Nancy, I’m attempting to do an advanced reinstall, but am having problems. I have a Dropbox Teams account. I’m following the instructions below,= using my team name, but the response is “no such file or directory". Dropbox is/was in my “Locations” folder. 

Help! I’m not able to work. Can you open a ticket so I can get assisted support?

Important: If you're part of a team account, your Dropbox team name is included in the folder path. You’ll need to enter “~/[Team Name] Dropbox" instead of “~/Dropbox” in the lines above.

Thanks for letting me know, allyinsf!

I just logged a ticket for you. Please reply back to it and we’ll go from there.

This usually means something is stuck/corrupted locally, not the install itself.

Try a full clean reset (this fixes it most of the time):

Quit Dropbox completely

Open Finder → Go → Go to Folder and remove:

~/Library/Application Support/Dropbox

~/.dropbox

Also check and delete:

~/Library/Group Containers/group.com.dropbox*

Restart your Mac

Download and install Dropbox fresh from the official site

If it still hangs:

Make sure VPN/firewall isn’t blocking it

Check System Settings → Privacy & Security → Full Disk Access and allow Dropbox

Ensure you’re logged into iCloud (sometimes affects permissions)

After a clean wipe + reboot, it should show the login screen again instead of jumping to “Connecting components.”