Forum Discussion

rb27's avatar
rb27
New member | Level 2
1 month ago

My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can...
desktop
Mac
allyinsf's avatar
allyinsf
New member | Level 2
7 days ago

Nancy, I’m attempting to do an advanced reinstall, but am having problems. I have a Dropbox Teams account. I’m following the instructions below,= using my team name, but the response is “no such file or directory". Dropbox is/was in my “Locations” folder. 

Help! I’m not able to work. Can you open a ticket so I can get assisted support?

Important: If you're part of a team account, your Dropbox team name is included in the folder path. You’ll need to enter “~/[Team Name] Dropbox" instead of “~/Dropbox” in the lines above.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Thanks for letting me know, allyinsf!

I just logged a ticket for you. Please reply back to it and we’ll go from there.

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