Forum Discussion

rb27's avatar
rb27
New member | Level 2
1 month ago

My Dropbox app on macOS is stuck on "Connecting components" even after reinstalling.

Application Affected Dropbox Device Macbook Air Operating System/Browser (if using the web) (Windows 11, macOS14.3, etc.) Dropbox App Version (if using the app) latest version (can...
desktop
Mac
allyinsf's avatar
allyinsf
New member | Level 2
8 days ago

I’m now having the same issue and, based on this thread, don’t want to move forward with the advanced reinstall unless there have been updates to this problem. Also Nancy​ the link to the thread you mention launches you into the general community forum.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 days ago

Thanks for the nudge, allyinsf! It looks like the thread I previously linked has been archived in the meantime. 

If you’ve tried any other troubleshooting steps so far, can you let me know what these are, to see what else I can suggest for you?

  • allyinsf's avatar
    allyinsf
    New member | Level 2
    8 days ago

    Nancy​ This is a recent thing --probably 1-2 weeks ago and not as the result of an OS update. 

    All I’ve done so far is log out of Dropbox on all my devices and ensured Mac OSVentura is up to date (13.7.8). I get the same “connecting components” error.

    Should I proceed with the advanced reinstall, or will you provide the steps that were outlined in the archived thread since that can’t be accessed?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 days ago

      Alright, in this case I suggest doing a basic reinstall next. 

      If this doesn’t work either, please go ahead and perform an advanced reinstall with the steps outlined here.

      Keep me posted for any updates.

      • allyinsf's avatar
        allyinsf
        New member | Level 2
        7 days ago

        Nancy, I’m attempting to do an advanced reinstall, but am having problems. I have a Dropbox Teams account. I’m following the instructions below,= using my team name, but the response is “no such file or directory". Dropbox is/was in my “Locations” folder. 

        Help! I’m not able to work. Can you open a ticket so I can get assisted support?

        Important: If you're part of a team account, your Dropbox team name is included in the folder path. You’ll need to enter “~/[Team Name] Dropbox" instead of “~/Dropbox” in the lines above.

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