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The Dropbox desktop app doesn't install correctly on Sequoia 15.5
I have just bought a new Mac Book Air and running Sequoia 15.5. I have used dropbox since it started, and never had an issue. However I simply cannot get Dropbox to install properly in Sequoia 15.5. The folder syncs after initial set up, but the app does not appear in the menu bar, and cannot be run from applications, as this is just a short cut to the folder. I have no way to access the app settings, or add the personal account I have. I have lost all morning to this, does anyone have a solution (please don't say delete and reinstall, as I have done that 5/6 times) or reboot. Is this a known bug ? If so, when does it get fixed as I now have not way to sync files...Backed up external drive with 795 GB of files shows 620 GB when fully backed up
Dropbox backup seems unable to properly read file system of external ExFAT drive. Drive has 795 GB in use—but for first few days of backup, Dropbox believed drive had 50 GB of data, then 70, then 100, then 120 GB... It claims to be done, but then you navigate online backup and find many folders are empty, so you return to plugging it in... After letting it go on and off for days (constantly exercising drive/making it hot), Dropbox Backup now claims external drive is fully backed up... at 620 GB. Is it? Or is this another bad report? There are now enough files transferred that I don't see obvious empty folders to confirm that Backup is incomplete... but there is still a file size discrepancy of 175 GB. Am I done with backup? Is there more that is missing? How do customers figure this out?I keep getting an error that files are corrupted when trying to open them in my Dropbox folder
Hello, I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that the file is corrupted or unreadable. This has been happening frequently and is seriously impacting my workflow. The files are saved correctly and appear to sync without problems, but once I try to open them, they seem damaged. Has anyone else experienced this? Is there a known fix or best practice to avoid this kind of corruption when working with Dropbox and video editing software? Thanks in advance for your help. Best, Romulo [removed]
Installed Dropbox on a new Mac and got "selective sync conflicts" on this and other linked computers
How do I fix the "Selective Sync Conflict" issue, which is now present on three computers: new Mac mini, 2021 MacBook Pro and 2017 iMac? Two days ago, I installed dropbox on new Mac mini, with the intention of synching ALL files/folders on to mini hard drive. Yesterday, I noticed some files had downloaded green circle with white check and most files had empty cloud icon. Many files/folders displayed "Selective Sync Conflict" in the file/folder name, which I have never seen before. I have a huge dropbox account, nearly 4 Gb, with many subfolders. Any advice to separately click (download) file by file would be daunting. I tried to resolve this with chatGPT and Grok. BIGGER MESS. Mac mini. Last night, I erased the Mac mini and re-installed Mac OS from scratch. This am, I reinstalled dropbox. Now, on Mac mini, all dropbox folders (still in the process of synching) are empty cloud (some with down arrow, some with no arrow). None of the files/folders have green circles with white checks), and 90% of folders have "Selective Sync Conflict" label. From the dropbox icon on top menu bar, I had selected Default sync state for new files => Available offline. 2. When I log into the online dropbox account, I similarly see "Selective Sync Conflict" labels on most files/folders. Now, my MBP dropbox folders/files display either a solid green with white check, or a white circle with green check, or a different gray circle cloud icon. Most files indicate "Selective Sync Conflict" where they never did before. 2017 iMac (which has selected folders) shows all gray cloud icons, which I can activate by double clicking =>.green circle with white check. I read that "Selective Sync Conflict" means there are duplicate folders, but I don't see any duplicated folders. I hope I doo not have to repeat corrections on three devices. Haven't looked at my iPhone dropbox, too scared. Any suggestions would be appreciated. Thank you.
"Permission denied" error message on MacOS during the Dropbox app's startup.
Hi Jay. Here's my hyperlink message I received today July 2025 after updating everything according to the required protocols. bn.BUILD_KEY: Dropbox bn.VERSION: 227.4.4774 bn.constants.WINDOWS_SHELL_EXT_VERSION: 80 bn.is_frozen: True machine_id: 4385b27c-635a-521b-9079-9425b53fb581 pid: 1413 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='douglasnewell', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Douglas Newell', pw_dir='/Users/douglasnewell', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='douglasnewell', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Douglas Newell', pw_dir='/Users/douglasnewell', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'douglasnewell', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'douglasnewell', '_xcsbuildagent', '_nsurlstoraged', '_serialnumberd', '_xcscredserver']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/douglasnewell' appdata: '/Users/douglasnewell/.dropbox/instance1' real_path='/Users/douglasnewell/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=20 dropbox_path: '/Users/douglasnewell/Desktop/Dropbox/Dropbox' real_path='/Users/douglasnewell/Desktop/Dropbox/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/xs/f5s147qh8xj9180059bw86qr0000gp/T' real_path='/private/var/folders/xs/f5s147qh8xj9180059bw86qr0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied" The above exception was the direct cause of the following exception: Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 984, in wrapper File "desktop/dropbox/client/main.py", line 7313, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6700, in _init_components_for_account File "desktop/dropbox/client/main.py", line 6621, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 212, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 300, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__ File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__ File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> FSErrorCode::PermissionDenied"The Dropbox right-click options are gone from my Mac's Finder.
I recently changed the location of my Dropbox folder and now I no longer have my right-click menu. Dropbox is running and everything has been synced. I've restarted and reinstalled dropbox and it did not fix my issue. Latest version of Dropbox: 221.4.5365 MacOS: 15.4
macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is running. Rebooting my Mac seems to resolve the issue as everything works properly after a reboot and the message is gone in Finder. This seems like a recent bug as Dropbox didn't do this for many years on my Macs. I'm not sure how to prevent the issue from happening the next time an update rolls out, or what to do to "fix" this as an end user other than a reboot. It's not the end of the world, but it's a regression and is a bit annoying.Progress bar missing in the Dropbox desktop app on Mac
Hi, I use the Dropbox Desktop app on a Nov 2023 Macbook Pro running Sonoma 14.7.4 It always used to show me how long it will take for my files to upload. Now it gives me no information. This happened before a while ago, I spoke to support, they got me to reinstall Dropbox. After that it showed me a progress bar, but no time any more. But once again all useful information has dissappeared. This is a really annoying issue. It's making me consider cancelling Dropbox and using a different service because for my workflow, I need to know how long it will take to upload my files. I don't mind if it's not entirely accurate, I just need some sort of indication. Without it, the app feels pretty useless to me, this is a big deal. Thanks Jake