2025 sparked some incredible conversations across our community 👩💻. Discover the highlights and see what’s ahead in 2026.
I can't see syncing icons and right click dropbox menu
App: Dropbox (latest version) 239.4.8301 Devide: MAC book PRO 14 inch, 2023 Operating system: Sonoma 14.7.5 I can't see both syncing icons and right-click menu options on my laptop. This happens after remove an old account and sign-in into a new profile (part of Dropbox Teams) I try everything that was suggested, like re-installing, restart, log-out etc.etc. Currently the only way to sync file on dekstop is to open them and this make me lose a tremendous amount of time (link packages of indesign with more than 500 files, just to make an example). Can you help me with that? Thanks
How do I quit the Dropbox app?
Issue: What happened to the button that allowed us to quit Dropbox? The button was definitely there in Dec 2025, but now it's gone. I need it because I'm working with large files that can only reliably sync over my work/home wifi network. Device: Desktop & Laptop Operating System: Windows 10/11 Dropbox App Version/Browser Version: Latest as of 9 January 2026
Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular - not advanced) The reinstall renamed my Dropbox folder to DropboxOld, created a new dropbox folder and started downloading all my files again resulting in a full hard-drive. Next, I uninstalled it again and tried an advanced reinstall. Same problem. So I uninstalled it again and restarted. Next, I did some more research and found the page https://help.dropbox.com/installs/advanced-reinstall which contained directions for what to do before an advanced reinstall. The only place I found any Dropbox folders was in the PROGRAMFILES. There are Dropbox and DropboxOld folders there. The Old folder seems to have my stuff. The Drobox folder only has a dowloads folder and I get a message saying location is not available. Neither folder has a Client folder. Not sure how to proceed. Thanks!
Finder integration broken on macOS 15.6 (no status icons, incorrect folder sizes)
Application Affected (Dropbox App, Finder Integration) Device (Mac Studio M4 Max) Operating System/Browser (if using the web) (macOS 15.6) Dropbox App Version (if using the app) (240.2.8086) Question or Issue I’m having a Finder integration issue after installing Dropbox on a new Mac Studio running macOS 15.6. Setup details: Dropbox desktop app installed successfully Dropbox folder is located on an external 4TB NVMe drive Sync and indexing have fully completed (Dropbox reports everything is up to date) All files and folders are currently set to Online-Only Problems I’m seeing: Finder status icons are missing There are no cloud / checkmark / online-only icons shown in Finder anymore I cannot visually tell which folders or files are online-only vs available offline Folder sizes are incorrect in Finder Most folders show sizes like 3.1 MB, a few KB, or 0 bytes, regardless of their actual contents These folders contain large amounts of data (audio sessions, samples, etc.), so these sizes are clearly incorrect Previously, Dropbox would show the correct logical folder size even when content was online-only This persists even though syncing and indexing are finished Restarting Finder and confirming sync completion does not resolve the issue Expected behavior (based on previous Dropbox behavior): Finder should show: Status icons indicating online-only vs offline Correct logical folder sizes, even when files are online-only At the moment, Finder shows neither, which makes it difficult to manage storage and verify file states. Please let me know if this is a known issue with macOS 15.6 , external volumes, or Dropbox’s Finder extensions, and what steps are recommended to restore proper Finder integration. Thank you.
I have two Dropbox folders on my computer - how can I fix this?
Application Affected Dropbox Folders on Desktop Device Desktop Operating System/Browser (if using the web) Windows 11 Question or Issue i tried to open dropbox from the programs below and it offerd me to put the dropbox folder on another location on my computer and i by mistake now i have 2 dropbox folders on my desktop, i want to take one out but i am worried that if i will delete one it will sync with the cloud and folders and files will be deleted, can you help please? TnxThe new file system for the desktop app slows down the file sync
This new file system that you made me do is terrible. It take me ages to get my files to trasnfer now. Between dropbox and my desktop. Forget trying to workout of dropbox bx it just lags so bad. I have 5 computers and its doing it to all of them since this stupid update. Very diassapointed and looking at alternatives to dropbox at this point. Been a long time customer but its about to end. I never had issues until this change.What are the differences between the legacy version of the Dropbox app and File Provider?
Operating System/Browser (if using the web) Mac OS 26.2 Question or Issue I use DB on my desktop and work with 3 other people, sharing and updating Word docs and videos from Zoom. We've been doing this since 2012 and I am sure we all use the Legacy version. Not even sure when DB started using File Provider. I have been having sync/permission/CPU issues. My computer has been slow and DB is a CPU hog. I spent money and a LOT of time with "Just Ask" while he diddled with Terminal and permissions, but this did not really solve the sync/permission issue and now each time I restart I have to enter my computer password: "Dropbox needs to change permissions for the Folder: /Users/betty/Dropbox" There also seems to be some kind of conflict with iCloud. I created a folder "Computer Issues" on my Desktop (doesn't sync with Dropbox) to track several problems. I named one folder within this folder "Dropbox." I realized yesterday (maybe after I updated the MacOS?) there were little clouds on and within this folder. I renamed the "Dropbox" folder "DB" and all the clouds disappeared! Explain that please! I am really a novice - I am just exploring and don't trust "Just Ask." In exploring solutions I learned of the File Provider version and am thinking this might just solve some of these problems. My question concerns the cons of updating to the File Provider version. And do you think this might solve my problem? I was not very impressed with "Just Ask!" Thank you for your help,
App on phone has files, but app on laptop has only recent files
Application Affected (Dropbox app phone and laptop.) Device (iphone 16e, ASUS Sonic master and ACER TravelMate.) Operating System/Browser (if using the web) (Windows 11, ) Dropbox App Version (if using the app) (454.2.2 - I have Dropbox Plus on my phone and it was synced to my ASUS laptop but it shows as basic now on that device. I have Plus on my phone and always have. I downloaded Dropbox to my ACER ( work issue laptop) and logged in and it is BASIC and has only files from when it opened. The email on my phone is an old one but on the browser it shows the new one. I need the devices to sync to the one account. Any help would be appreciated.
