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Finder context menu missing for Dropbox files on macOS
Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change. Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no “Make available offline”, no “Online-only”, no Dropbox submenu). Tried: enabling Dropbox File Provider in Login Items & Extensions, granting Full Disk Access, relaunching Finder/rebooting, and full uninstall + reinstall from Dropbox .dmg. Still missing. I even contacted Dropbox Support and they haven't given me any solutions yet. Has anyone found a fix or workaround to restore the Finder context menu actions? Thanks!
The desktop app isn't booting up automatically on Mac OS, and there's two Dropbox folders
i have three mac computers running same software and configurations - all on latest tahoe - all have dropbox on them and until recently all logged dropbox in automatically on restart (nothing accessibility and privacy have correct settings and disk access) - i also have dropbox files on the computers and not just iCloud - multiple times have uninstalled and reinstalled dropbox to try and fix - recently i found the advanced reinstall pages on dropbox with some terminal instructions - when i went to reinstall there was for first time toggle to opt out of File Provider which i did not click - now i have two dropbox file folders - one under user name (with the complete files on computer hard drive as should be) and now one under user name/library/cloudstorage/ - trouble is when i now click on dropbox in finder that has the files but all showing in cloud only - the other one is there but in a different place in finder - worried now about files on hard drive no longer syncing correctly - and the worst is the dropbox app with still not load at startup - could really use some help and advice
Unable to open available offline file on my Android.
Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. 1. Connect your Android device to the Internet and sync files. 2. Edit the text file marked "Available offline", save it, and synchronize it with the server. 3. Disconnect your Android device from the internet. 4. Tap the file you just synced. 5. I can't open a file and get the error message "Network error. Retry later." If you open a synced text file while your device is online, you can then open the text file even if your device is offline. If you sync a text file and then go offline without opening it online, you will not be able to open the text file. Please fix this behavior.
The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop Mac Studio Ultra M1 Sequoia 15.7.1 237.4.5655 Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing. There have been lots of reports on dropbox support page and no apparent solutions. 'Advanced Reinstall' has been suggested, but those who have tried that it did not fix it, and that would be a full day operation to re-sync my 2gb of locally synced files for something unlikely to fix it. Unlike with some others with this issue, my icons neither show up in finder OR within the dialog box of an app (like when opening a file from within an app
I've renamed my file, but the desktop app still says it can't sync it, even though it has.
Application Affected Dropbox Desktop Windows 10 Device Windows 10 on Xeon E5 Operating System/Browser (if using the web) Windows 10.0.18363.1256 Dropbox App Version (if using the app) 237.4.5655 Question or Issue Dropbox for Windows has this weird habit of declaring some files unsyncable. Despite them being valid Windows (and Linux) filenames, and despite them normally syncing, some just refuse. In this case, ROMÂNIA.pdf (that is capital A with circumflex, aka ACIRC, or 196 ASCII as far as I can tell). So, it claims to have a sync issue. When the help pops up, it claims that invalid characters can't be in the name (they aren't), and I went through the list. It's a standard file character ban. Slashes, colon, pipe, start, etc. The page indicates nothing in the file name. Eventually, I decided it's easier to just contact the person with the file and obtain the permission to just rename it (common use file), which I did, ROMÂNIA.pdf got renamed to "ROMANIA.pdf". This synced successfully (file has green check). HOWEVER. The error stays. When the attached screen is open, it flickers to the animated rectangle and back, as if it is trying to sync the file. It can't. Not when the file was there, not when it's gone. When trying to "view file" it just opens "My computer" before and after the rename, it was never helpful, I don't know why. There is no button to ignore or dismiss the error and it's stuck. This is a high availability system, no I did not restart or update the system. Dropbox updates as complained. A quick Google shows that 237.4.5655 is stable release from Nov 2025. So that works. Filesystem path to the file is 105 characters long, plus a backslash and the file name 117. So that's not it. There are no disk errors. I attempted to recreate the file where it was, and in lower and upper case, deleted, moved it and it syncs just fine. Whatever it was, it wasn't the name, despite the error message. My best guess, seeing how the error is stuck and the path doesn't open is that maybe the file was named something like ROMÂNIA/.pdf or something illegal, that threw an error, and when corrected it stuck somehow. Basically, the bug being the error message not the file. So, any ideas? Why the sync not happening? Why is the "view file" unhelpful? Why is the error not going away?My Mac desktop app is waiting to be linked to a Dropbox account upon startup.
Application Affected Dropbox startup Device Mac Operating System/Browser (if using the web) macOS 26.1 Dropbox App Version (if using the app) 238.3.5885 Question or Issue When I start my Mac Dropbox it needs 20 tries to connect to my account. waiting to be link to a dropbox account...ERROR... waiting to be link to a dropbox account...etc. So it does connect and works fine but take couple mins and 20 tries and errors to finally connect.
How do I re-link the File Provider Dropbox folder?
Hi, I upgraded to the new file provider dropbox a few months ago. In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my hard-drive suddenly filled up leading to mac warning signs. So I logged out then back in. When I logged back in, I found that dropbox had "unlinked" my file provider folder. It had forgotten that I had done the file provider update and made a new blank old-style dropbox folder, which it is trying to start resyncing everything. The trouble is, I don't have enough hard-drive space to enable it to fully resync, and I'm worried that there might be data in the file-provider folder that never actually synced to dropbox online, so I can't delete anything. And it won't let me re-update to file provider until everything is synced. Which it can't because of the lack of harddrive space. Finally, the nature of my work means that I have more than 500,000 files and so I had all my settings setup to avoid that trap, but dropbox also seems to have forgotten that. And I can't edit them until it's synced. Given that 10 minutes ago, everything seemed to be working fine (or maybe not given the potential lack of syncing), I'm pretty frustrated. How can I simply re-link my file provider folder so that I don't lose anything or have to resync 500Gb? Or any other suggestions to get me out of this catch 22? Any advice would be very welcome. Many thanks, HelenThe Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question or Issue I noticed that Dropbox was no longer syncing my photos and files from my PC. Saw that the System Tray icon was gray and when I clicked is just said starting. I followed some other troubleshooting steps like uninstall and reinstall, removing old users (there's just me), restarting, etc. I even tried clearing the cache folder. When I start the app, it takes me through connecting and the startup options and connects to my account. At the end of this process I get the error "Couldn't start Dropbox" The text of the second link is : bn.BUILD_KEY: Dropbox bn.VERSION: 237.4.5655 bn.constants.WINDOWS_SHELL_EXT_VERSION: 88 bn.is_frozen: True machine_id: 32b5fdfb-d178-4a0f-bcb0-eccb1b7070bb pid: 37392 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' real_path='C:\\Users\\Owner\\AppData\\Local\\Dropbox\\instance2' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\237.4.5655\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\Owner\AppData\Local\Temp TEMP: C:\Users\Owner\AppData\Local\Temp tempdir: 'C:\\Users\\Owner\\AppData\\Local\\Temp' real_path='C:\\Users\\Owner\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 6857, in _setup_root_for_account File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account File "desktop/dropbox/foundation/futures/basic.py", line 1044, in result File "desktop/dropbox/sync_root/manager.py", line 382, in create_root File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register OSError: [WinError -2147024501] Access to the cloud file is denied I don't use the cloud back feature at all. This just started happening about a week ago. Any Ideas. The files are there and I can access through explorer, but they are not syncing. Sync is working from my Android phone for photos etc. but they are not syncing back to my desktop. Thanks
New Dropbox desktop update is re-syncing everything.
This new update has messed how my Dropbox works on Desktop too. I also get the 'syncing' symbol on all of my folders, and for some reason Dropbox has decided that it needs to Sync all ~80,000 files all over again despite the fact that I already had everything set up perfectly how I like it and all the files that I needed for offline/online use were already set. It's taken about 2.5 hours out of my work day so far because it's clogging up all my time trying to get this mess sorted.
