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pp111's avatar
pp111
Explorer | Level 4
2 years ago

Error 500 finishing huge file upload (300GiB+)

Hello, When a huge file (300GiB+) is uploaded using the upload_session API an "Error 500 Internal Server Error" is received when the last part is uploaded (/upload_session/append with close set). ...
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pp111's avatar
pp111
Explorer | Level 4
2 years ago

Hello,

 

The issue is still not fixed and it is still not possible or reliable. We keep retrying the upload_session/finish call during hours, but the upload does not finish and we keep getting the error 500.

 

Do you have new information or a workaround we could use?

 

Thanks

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

This is open with engineering, but I don't have an update on it yet. I'll check in with them and follow up here once I have any news.

  • pp111's avatar
    pp111
    Explorer | Level 4
    22 days ago

    Hello,

    After 2 years it looks like this issue with huge files has not been fixed. Do you have any updates?

    • DB-Des's avatar
      DB-Des
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      22 days ago

      Hi pp111​ 

      Thanks for following up about this issue. We’re checking in with our engineering team to get an update on this issue.

      As soon as we receive any new information or progress details, we’ll be sure to let you know right away.

      We appreciate your patience!

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