Forum Discussion

vfeskov's avatar
vfeskov
New member | Level 2
4 years ago

Getting Conflict 409 after successful attempts to access pwd-protected shared link

Hi, I'm using get_shared_link_metadata API with the same shared link and the correct "link_password" parameter and after multiple successful requests I start getting 409 Conflict response status and ...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

That particular error shouldn't indicate an API rate limit. I also just tried making repeated /2/sharing/get_shared_link_metadata calls with a correct password and this didn't reproduce for me.

 

Can you double check you have the correct password in this case? If so, would you be able to share a sample that we can check on specifically? e.g., a request and response showing a sample shared link and correct password failing with this error. Please show both request and response headers and bodies, if possible, but be sure to redact the access token. You can also share privately by opening an API ticket here if you'd prefer. Thanks!

  • vfeskov's avatar
    vfeskov
    New member | Level 2
    4 years ago

    Hi Greg,

     

    was able to reproduce the issue after ~200 requests:

    url: https://www.dropbox.com/s/mfjqvbwrqefjzc1/audience_deviceids.csv?dl=0

    pwd: kayzen

     

    Request:

    URL: https://api.dropboxapi.com/2/sharing/get_shared_link_metadata

    Headers:
    - Authorization: REDACTED

    - Content-Type: application/json
    - Host: api.dropboxapi.com:443

    Body:

    {"url":"https://www.dropbox.com/s/mfjqvbwrqefjzc1/audience_deviceids.csv?dl=0","link_password":"kayzen"}

     

    Response

    Status: 409 Conflict

    Headers: 

    - X-Dropbox-Request-Id: 6a3e6a164d954226b18ccfd9ec2f4341

    Body: {"error_summary": "shared_link_access_denied/..", "error": {".tag": "shared_link_access_denied"}}

     

     

    While preparing this info i tried to confirm the URL in Chrome browser and when i entered the password i saw "Too many attempts" error below the Password field.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks! That's helpful. We'll check on that.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for your patience while the team looks into this. It sounds like what you're running in to is a per-link limit, so the team suggests

        increasing the time between requests and/or adding a backoff.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!