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gauravsc's avatar
gauravsc
Explorer | Level 3
8 years ago
Solved

Getting null while using get_metadata?

Hi I am trying to get metadata using "include_media_info" at  https://api.dropboxapi.com/2/files/get_metadata of the file on dropbox. For the most files it is giving me correct metadata i.e. heigh...
API
  • Greg-DB's avatar
    Greg-DB
    8 years ago

    Thanks for following up. The media information is a "best effort" process, so we can't guarantee that the system will be able to process every file.

    It sounds like there is something about this file in particular that is preventing the system from processing it properly. I know you mentioned you can't share a URL of it here, but if you're able to share it privately we can try to take a look at what the issue is. I can't promise we'd be able to support it, but you can share it privately by opening an API ticket. (Please don't share it if it is at all sensitive though of course.)

gauravsc's avatar
gauravsc
Explorer | Level 3
8 years ago

It is not random. For that specific file, it is never returned.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for following up. The media information is a "best effort" process, so we can't guarantee that the system will be able to process every file.

It sounds like there is something about this file in particular that is preventing the system from processing it properly. I know you mentioned you can't share a URL of it here, but if you're able to share it privately we can try to take a look at what the issue is. I can't promise we'd be able to support it, but you can share it privately by opening an API ticket. (Please don't share it if it is at all sensitive though of course.)

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