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ikram_momin's avatar
ikram_momin
Explorer | Level 3
6 years ago
Solved

Issue while deleting account

Hi Team,

 

We are facing an issue while deleting the account having special characters.

Ex: User having with below details

Email=Newone@sail.com
given_name=automation123456##$
surname=$automation123456##$
external_id=“$automation123456##$

When I am trying to delete this user via API, its taking more time than normal user.

Because of which I am receiving {“error”: “Internal Server Error”} Exception. But the user is deleted in the dropbox. And this response is kind of misleading. Also for normal user delete it takes more time than usual for API to respond. This happens only in case of delete operation.

It’s been happening last 2 months intermittently (But more frequently). Could you please check.

 

Regards,

Nita

 

API
  • Greg-DB's avatar
    Greg-DB
    6 years ago

    This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!

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  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Traye1 I'll check in with engineering and request they increase the priority.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!

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