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christechlib's avatar
christechlib
Explorer | Level 4
3 years ago
Solved

Issues with Embedder

We have started having issues with the Embedder API tonight. Users are unable to scroll past the first page of embedded PDF documents. We've tried in multiple browsers and are seeing the same behavio...
API
  • Greg-DB's avatar
    Greg-DB
    3 years ago

    This should be fixed now. Please let me know if you're still seeing any issues now. Thanks!

christechlib's avatar
christechlib
Explorer | Level 4
3 years ago

Thank you, Greg. If it helps at all, it seems the documentation page for the Embedder API on the Dropbox website itself is having a very similar issue right now. Notice that the two example embeds do not display their content properly, and I am seeing the same console errors on that page as I am seeing on ours.

 

https://www.dropbox.com/developers/embedder

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the information!

  • christechlib's avatar
    christechlib
    Explorer | Level 4
    3 years ago

    Hi Greg. Any updates on this? Can you confirm that the issue is on Dropbox's end? If it's only happening with us, I'd like to know so I can start troubleshooting what the problem is. Thanks!

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      This is an issue on Dropbox's side. This isn't something you would need to address on your side. Engineering is working on it.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        This should be fixed now. Please let me know if you're still seeing any issues now. Thanks!

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