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list_folder_continue api recursively produces increasingly longer cursor until timeout
We use recursive https://api.dropboxapi.com/2/files/list_folder and https://api.dropboxapi.com/2/files/list_folder/continue api endpoint to pull events from dropbox cloud from root folder. However, t...
Please open an API ticket with the account ID and a sample cursor that results in this error so we can check on that for you. Thanks!
Hi Greg,
We continue to receive an increasing number of support tickets reporting that data isn't syncing from Dropbox to Synology NAS. Could you prioritize resolving this issue on the Dropbox end?
We've also tried the possible workarounds provided by the Dropbox team:
- use a smaller limit value on /2/files/list_folder > We adjusted it from 2000 to 100. However, the issue persists.
- switch to recursive: false on /2/files/list_folder. > Unfortunately, we can't change this part since we need to monitor the entire directory tree.
Thank you!!
Greg-DB
Dropbox Community Moderator
Dropbox Community Moderatorhhting Thanks for following up. I'll communicate this to the team.
Regarding the recursive: false option, you could still use that to list everything, but that would require you to update your code to make separate calls to /2/files/list_folder (and /2/files/list_folder/continue as needed) for each level.
Also, you don't need to do this in all cases; you could have your code automatically fall back to these potential workarounds only if/when the standard way fails.
Hi Greg-DB,
In our synchronization mechanism, we need to monitor all changes across the entire directory tree. This is why we require a cursor with the `recursive: true` option for long polling and fetching delta files.
If we use the `recursive: false` option, we would be able to monitor only one folder at a time and would need to manage thousands of cursors, which is currently impractical for our setup.
Therefore, we believe that addressing this issue on Dropbox's end would be a better solution for these users.
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