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Forum Discussion

ramonpoca's avatar
ramonpoca
Explorer | Level 4
9 years ago

listFolder with includeMediaInfo not listing all available files

We have a problem while integrating the v2 iOS API on our photography App.   If we call listFolder for the root folder with includeMediaInfo set to yes, fewer results are returned (e.g. recently ba...
API
Individual IT S's avatar
Individual IT S
Helpful | Level 5
9 years ago
"variable amount of time"
is that minutes or hours?
I've tested on 2 accounts with basically no activity.
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
For most users most of the time, it's on the scale of seconds or minutes, but it can be longer sometimes, on the scale of hours.

In some cases, backend issues on our side can also slow this down.
  • Individual IT S's avatar
    Individual IT S
    Helpful | Level 5
    9 years ago
    just tested again. Files that were placed into the folder yesterday 'server_modified' => string '2017-06-09T16:48:56Z' are still now showing up with "include_media_info" => true but all is fine if setting "include_media_info" => false
    • De L.1's avatar
      De L.1
      Collaborator | Level 9
      9 years ago

      I have the exact same issue here with files not showing up after a hour or more. However, I also have this problem with the folders that contain the media files.

       

      If I create a new folder on Dropbox, the folder will immediately show up when I do a /listFolder call with includeMediaInfo on the parent folder. However, when I upload a media file to the new folder, the folder suddenly disappears from the reponse when doing the same API call.

       

      That is a little bit strange, as the folder itself will never have any media information... I hope that this is a bug and not the expected behavior! I would like to see the folder entries at all time when doing a includeMediaInfo call.

       

      Furthermore, it would be nice to list the files via the /listFolder call as well even if the don't have the media information yet. I would expect to have the same kind of FileMetadata response as when doing a /get_metadata on an entry that doesn't have the media info yet. By the way, what does the pending attribute actually do in the MediaInfo object? Isn't that supposed to be set and used in this case?

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 years ago
        For reference, the 'pending' state is used when metadata is directly requested for a file for which the media metadata is not yet available, such as when using /files/get_metadata, but not from /files/list_folder. 

        If you're seeing significant delays like this when using include_media_info=true, please open an API ticket with the affected user ID(s) so we can look into it:

        https://www.dropbox.com/developers/contact

        Thanks in advance!

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