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echamussy's avatar
echamussy
New member | Level 2
3 months ago

May timeouts when calling get_current_account endpoint

We’ve noticed a recent surge in errors reported by some users of our app when calling the get_current_account endpoint. Specifically, the requests are timing out, which is unusual because we haven't had any issues and our code has not changed.

This issue started occurring last week and seems to be affecting users mainly in Canada.

Could you help us understand if there are any known issues on Dropbox’s side, or if there have been recent changes to the API that could be causing these timeouts?

Thanks in advance for your assistance!

Regards,

Enrique

APIs

1 Reply

  • DB-Des's avatar
    DB-Des
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi echamussy​ 

    We'll be happy to help with any issues you're having with the Dropbox API, but we'll need some more information. Please reply with:

    • the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
    • the full text of any error or unexpected output
    • 5-10 different 'X-Dropbox-Request-Id' response header values encountering the issue

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