Forum Discussion

Ed T.2's avatar
Ed T.2
Explorer | Level 4
10 years ago

Mute option not working for API v2 write REST call

I know there has been at least one other discussion on this, but it got wrapped up in the whole "APP' directory should be turned off by default discussion.   I want to report a clearer(?) issue. ...
API
Jan_Zeman's avatar
Jan_Zeman
Helpful | Level 6
9 years ago

Hi Greg-DB Thank you so much and please apologize my capital letters and exclamation marks from yesterday - I got bit emotional. Yes, please send it further and if it is anyhow in your power, please try to follow up. The time all these app notifications got discussed there and back is really above the industry standards and without any exegeration I thing it must be trivial to fix it. Many of your end users will be free of frustrations if those notification disappear.

 

Please feel free to contact me here in the forum if you and any of your colleages need more details.

 

Have a nice day

Jan

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

Jan_Zeman Thanks for the reply and offer. I'll follow up here when I have any updates on this or if the team needs more information.

  • seanreilly's avatar
    seanreilly
    Explorer | Level 4
    8 years ago

    I'd like to bump this request as well.  If it won't be fixed, are there at least any workarounds?

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      I don't have any news on this or a workaround to offer, unfortunately.
      • Jan_Zeman's avatar
        Jan_Zeman
        Helpful | Level 6
        8 years ago

        Hi Greg-DB,

         

        You replied to me back in October by "I'm sending it along to the team." and 2-3 months later your reply to seanreilly is that you have no any news?!? Does this mean the story will stay unprocessed for another years? Can you please provide me with any direct contact of the given team? For our use case this issue is a business-killer, users love the sync story we were able to give them thanks to your API but they simply HATE the unrequested notifications. And the fix is sooooo terribly SIMPLE - it practically requires one IF statement, a one-liner change in your source base. Please read my suggestion described in this thread in October 2017.

         

        Honestely I feel close to zero dedication from your side if the story can stay untouched for another days/weeks/months/years. Please make me believe the opposite. Please.

         

        Best regards

        Jan

         

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!