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Forum Discussion

Syed Saad A.'s avatar
Syed Saad A.
Explorer | Level 4
9 years ago

New Files/Folder are not fetching(created after 9th of June)

Hello Can anyone reply me asap. I am using dropbox api v2. It was working fine previously but after 9th of june any file/folder that I am creating/uploading on dropbox are not fetching by api.I am u...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
If you're seeing significant delays like this when using include_media_info=true, please open an API ticket with the affected user ID(s) so we can look into it:

https://www.dropbox.com/developers/contact

Thanks in advance!
  • Syed Saad A.'s avatar
    Syed Saad A.
    Explorer | Level 4
    9 years ago
    Hello Greg,
    Yes it has been two days not getting new files/folder from dropbox. I have sent message on mentioned link. Please look into this asap.
    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 years ago
      Thanks! We're looking into it. I'll follow up here once I have an update for you.
      • Syed Saad A.'s avatar
        Syed Saad A.
        Explorer | Level 4
        9 years ago
        Thank Greg. Can I get an estimate? as I am getting so many customer complaints about their files not showing up since friday. I have created 1 Test folder with 10kb image file which is also not syncing by using list_folder/continue api v2 call.

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