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Receiving errors from Dropbox API
Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur: :Error= com.dr...
Hi aparnell
Thanks for writing in. It looks like you are running into an error due to outdated root certificates being used on your current SDK version.
We’re performing a staged root certificate rollout, starting with short validation windows before making the change permanent. Please see more information in this blog post.
In order to maintain access to the Dropbox API, please upgrade to the applicable required SDK version:
- Java SDK v7.0.0 or greater
- .NET SDK v7.0.0 or greater
- Note that apps using older versions of the .NET SDK are only affected if they call DropboxCertHelper.InitializeCertPinning().
- Python SDK v12.0.2 or greater
DB-Des
Dropbox Community Moderator
Dropbox Community ModeratorHi aparnell
Thanks for writing in. It looks like you are running into an error due to outdated root certificates being used on your current SDK version.
We’re performing a staged root certificate rollout, starting with short validation windows before making the change permanent. Please see more information in this blog post.
In order to maintain access to the Dropbox API, please upgrade to the applicable required SDK version:
- Java SDK v7.0.0 or greater
- .NET SDK v7.0.0 or greater
- Note that apps using older versions of the .NET SDK are only affected if they call DropboxCertHelper.InitializeCertPinning().
- Python SDK v12.0.2 or greater
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