Request Id: eb653fb08d0e425eb445cc599c6e9e7d

Hello,

Thank you for your response.

The error message is not being returned by your library, which leaves us quite puzzled.

However, we have observed this “empty” error appearing consistently for multiple clients since March 22 when executing search requests.

From our perspective, it seems that Dropbox has introduced limitations on mass API search calls.

We already handle Retry-After, and we are considering improvements. However, since we are using your .NET libraries to work with the API, implementing workarounds is not very convenient for us.

We can add exponential retries and try to reduce the number of search requests our application sends. However, updating all our clients is not feasible.

If you could temporarily roll back these restrictions, that would be extremely helpful—at least until we can implement and roll out improvements.

One of the key aspects of our software is that clients configure scheduled backup jobs that interact with Dropbox. Some clients schedule multiple jobs to run at the same time, which can lead to a high volume of search requests at once.

With client approval, we could provide you with user accounts that are experiencing these issues. Perhaps you could analyze the logs on your side to determine the exact cause and which limits are being exceeded. If this is appropriate, please let us know what information we should provide (e.g., the registered email of the affected accounts?).

We have also encouraged our mutual clients to contact Dropbox support, but they are receiving a template response:

```

Thank you for reaching out to Dropbox Support. My name is Lindsay, and I am more than happy to assist you.

From my understanding you’re looking into an error you are getting on a third party app.

Dropbox has an open API - which means that anyone can create custom solutions that integrate with Dropbox accounts. The problem you’re experiencing appears to be caused on another app or service you’re using, not on Dropbox. We’re unable to provide support for third-party apps or services.

The best way for you to get assistance with the problem is to reach out to the company that makes the app or service for support. They'll be a better resource for you to review this in more depth. Though I realize you have already been in touch with them.

As it sounds like the developer of this integration suspects this may be an issue on Dropbox's end, please request that they reach out to our developer support here:

http://www.dropbox.com/developer

This way, our team can better understand the specifics of the third-party app, analyze the requests made to Dropbox, and review the feedback the third-party app is receiving

```

We would appreciate any assistance in resolving this issue.

Best regards,

SQLBackupAndFTP Team