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Forum Discussion
dpfeffer
8 years agoNew member | Level 2
save_url status stuck as pending?
Hi,
We're seeing a high percentage of photos saved to Dropbox with the save_url call never getting saved. Their status, when checked with save_url_job, returns pending.
This has never happened before in bulk, like this. The files are about 5mb large.
Any ideas?
Thanks,
Doug
- Greg-DB
Dropbox Staff
Hi Doug, please open a ticket at https://www.dropbox.com/developers/contact with the following so we can look into this specifically for you:
- the app name
- the affected user ID(s)
- a sample failed job ID
- a sample failed path and URL
Thanks in advance!
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