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Forum Discussion
shared_link_access_denied when trying to access a shared file using the v2 api (status 409)
info: the dropbox folder is in another users' account; I can access the file in question via the browser, even when I am not logged in to dropbox myself, by supplying the link_password when prompted...
Greg-DB
Dropbox Community Moderator
Dropbox Community Moderatoroverlookmotel We have been able to reproduce and investigate the issue, but there doesn't appear to be a workaround.
Thanks for your reply. That's disappointing.
I don't know the ins and outs of Dropbox's internal working, but it seems to me unlikely that this would be a particularly tricky thing to fix. I suspect it's just not high on the list of priorities for the engineering team.
This does seem a bit strange - a known bug that multiple users of your product complain about and which remains unsolved for over a year?
- Greg-DB
overlookmotel I don't know if the fix for this is difficult or not, but I'll pass your feedback along to the team.
- Thank you Greg.
How long will it take to fix this?
Yes, please do. I'm keen to integrate Dropbox into my product but this bug is a deal-breaker. Our clients want to password-protect their links, but our inability to download via Dropbox API means we have to advise them not to use Dropbox and go to use alternative services.
- Greg-DB
overlookmotel Thanks for the feedback. I've shared this with the team, and I will follow up here with any update on this.
- Greg-DB
This issue with calling /2/sharing/get_shared_link_file with a password is now fixed and should be working properly.
Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.
- Thank you!
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