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iggypop's avatar
iggypop
New member | Level 2
10 months ago

Slow playback when streaming with AVPlayer

We’re building an iOS App that streams mp4 video files from DropBox. We use SDK’s getTemporaryLink method and feed the returned URL to AVPlayer(url: …). The streaming doesn’t start until after a few ...
API
Third Party Integrations
iggypop's avatar
iggypop
New member | Level 2
10 months ago

Hello

thank you for you answer! We are accessing the video from an own OS app. If we access the same video through the official dropbox app, then it runs fine. What do we need to consider? Can we somehow affect the playback quality (eg just 480p)? Many thanks  

DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

iggypop, as previously mentioned, it’s important to note that the official Dropbox app may use different mechanisms and infrastructure for various pieces of functionality compared to other platforms. As such, comparing the behavior between these platforms may not always provide an accurate or reliable source of truth.

That said, besides the previously suggested troubleshooting steps, you could always reach out to the other platforms' support teams for further guidance on optimizing performance.

  • iggypop's avatar
    iggypop
    New member | Level 2
    10 months ago

    Hello

    thank you for your answer!

    What do you mean with „you could always reach out to the other platforms' support teams for further guidance on optimizing performance“? Our iOS App is not really able to play most of videos with acceptable quality, however the official dropbox app is. Therefore we need some kind of guidance to solve this problem.

    • DB-Des's avatar
      DB-Des
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      iggypop,

      Since video playback is working as expected on our platform, the issue may be related to the iOS app's implementation. We recommend further troubleshooting on your end, as we are not iOS developers and cannot provide specific guidance for Apple development.

      The only other thing we can suggest from our end is making edits to the shared links, as described in: https://help.dropbox.com/share/force-download

      Additionally, you may want to check factors such as:

      • How the video is being loaded and played within your app
      • Any platform-specific restrictions or optimizations in iOS
      • Network conditions or caching behaviors affecting playback

       

      If needed, consulting Apple’s developer documentation or seeking guidance from iOS development resources may be helpful.

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