Forum Discussion

Bk13's avatar
Bk13
Explorer | Level 4
2 years ago

Webhook is disabled once in a few days

Hello, we have set up a webhook in our developer app and the webhook works fine and as expected, however it seems that once in a few days the app is disabled for unknown reason, we don`t see any exce...
API
Здравко's avatar
Здравко
Legendary | Level 20
2 years ago
Bk13 wrote:

..., we have also added a try catch phrase inside our webhook code so it always returns 200 even if our logic fails, ...

Hi Bk13,

It's a mistake even to think in that direction! You logic should be executed after the web handler returned. A delay may trigger fault on Dropbox side even when you return status 200. Restructure your code and make it async.

Hope this gives direction.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!