Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Simma's avatar
Simma
Explorer | Level 4
2 years ago

Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently.  I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders. File "C:\Users\PDS\git\...
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the report! Can you share the full steps/code/parameter values to reproduce this error? Don't share any access token, refresh token, or app secret though.

  • Simma's avatar
    Simma
    Explorer | Level 4
    2 years ago

    See the tool that my husband has written here: https://github.com/papadeltasierra/dropzip

    An attempt to logon as myself and then download with the source folder as `""` appears to start to download my personal folder (as a ZIP file) but then throws the errors reported above.  This happens ever time.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks! We'll look into it and follow up here with any updates.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Simma The team is looking into this, but has requested the value of the "folder" variable from the "dbx.files_download_zip_to_file(target, folder)" line that fails for reference. Can you please share that?

         

        Feel free to open an API ticket if you want to share privately.

         

        Thanks in advance!

About Discuss Dropbox Developer & API

Node avatar for Discuss Dropbox Developer & API
Make connections with other developers

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!