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Simma's avatar
Simma
Explorer | Level 4
1 year ago

Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently.  I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders. File "C:\Users\PDS\git\...
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks! We'll look into it and follow up here with any updates.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Simma The team is looking into this, but has requested the value of the "folder" variable from the "dbx.files_download_zip_to_file(target, folder)" line that fails for reference. Can you please share that?

 

Feel free to open an API ticket if you want to share privately.

 

Thanks in advance!

  • Simma's avatar
    Simma
    Explorer | Level 4
    1 year ago

    The one that fails is the download of the first folder "Simma Gershenson", my personal folders.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks! We're looking into it.

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Simma Can you reproduce the issue a few more times now please? We've improved some logging on our side which should help us investigate now. Thanks in advance!

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