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Simma's avatar
Simma
Explorer | Level 4
2 years ago

Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently.  I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders. File "C:\Users\PDS\git\...
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Simma The team is looking into this, but has requested the value of the "folder" variable from the "dbx.files_download_zip_to_file(target, folder)" line that fails for reference. Can you please share that?

 

Feel free to open an API ticket if you want to share privately.

 

Thanks in advance!

Simma's avatar
Simma
Explorer | Level 4
2 years ago

The one that fails is the download of the first folder "Simma Gershenson", my personal folders.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks! We're looking into it.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Simma Can you reproduce the issue a few more times now please? We've improved some logging on our side which should help us investigate now. Thanks in advance!

      • Simma's avatar
        Simma
        Explorer | Level 4
        2 years ago

        Re-ran it at 2024/08/13 17:52 GMT.  Same result, 500 errors (probably as you expected).

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