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Simma's avatar
Simma
Explorer | Level 4
1 year ago

Consistent 500 error, no status text, from files_download_zip_to_file

Hitting this stack consistently.  I am using the Root namespace and this is attempting to download a personal folder as part of download a tree of personal and team folders. File "C:\Users\PDS\git\...
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Simma Can you reproduce the issue a few more times now please? We've improved some logging on our side which should help us investigate now. Thanks in advance!

Simma's avatar
Simma
Explorer | Level 4
1 year ago

Re-ran it at 2024/08/13 17:52 GMT.  Same result, 500 errors (probably as you expected).

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thank you! We'll follow up here once we have any updates on this.

  • Simma's avatar
    Simma
    Explorer | Level 4
    1 year ago

    I believe our Dropbox subscription ends on Monday but my husband is happy to run a few more tests over the weekend if it would help debug this.  As he says, it seems a shame to not have this tool available to others and working since he's written it and perhaps the issue is your end, or perhaps in his code ;-).

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