Forum Discussion

gary5's avatar
gary5
Explorer | Level 4
3 years ago

Being notified when someone downloads your files

Hi, Anyone have any info on this: I used to get notified if some files I had shared were downloaded by the recipient. I don't receive those notifications any longer. I did in 2020-2021. Is there a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, gary5! 

 

Can you please clarify if you're referring to the emails you should be receiving each time one of your Transfer files gets downloaded? If yes, then this should still be possible and you can also check your Transfer stats via this page. 

 

Let me know if that seems to help at all.

gary5's avatar
gary5
Explorer | Level 4
3 years ago

Hi, Thanks for the info. I am not receiving notifications for downloads and

I just sent some files and my transfer stats is empty. I think this is some technical

problem. Who can I get to help me with this? Who can I contact for tech support? I am paying for a service and not receiving

those services.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you please send me a screenshot of your stats page, so that I can also have a visual and check this further? 

     

    Besides the notifications that you mention, are you receiving any emails about your transfers being downloaded or nothing arrives at all? Please make sure to check your email’s spam folder as well, in case these emails are there. 

     

    Let me know what you find, and we’ll take a closer look.

    • gary5's avatar
      gary5
      Explorer | Level 4
      3 years ago

      Hi Thanks, I haven't been receiving email notifications and I checked my spam folders. I've attached a pic of a file I transferred.

      I sent the link to a friend and she downloaded it. You can see on the screen grab it shows zero downloads. Why is that occurring?

      People are downloading files and It shows no record of it and I'm not getting notified. Is there a tech support dept?

      I'm paying for a service that I'm not getting the services from. Please advise.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago
        gary5 wrote:

        People are downloading files and It shows no record of it and I'm not getting notified. Is there a tech support dept?

        I'm paying for a service that I'm not getting the services from. Please advise.

        www.dropbox.com/support with as much information as possible (i.e. the file links, date it was sent, rough idea of when downloaded etc.)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey gary5, if you reached out to our support team about this, can you also give us the ticket number for the communication, so we can locate it in our system?

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