Forum Discussion

gary5's avatar
gary5
Explorer | Level 4
3 years ago

Being notified when someone downloads your files

Hi, Anyone have any info on this: I used to get notified if some files I had shared were downloaded by the recipient. I don't receive those notifications any longer. I did in 2020-2021. Is there a...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you please send me a screenshot of your stats page, so that I can also have a visual and check this further? 

 

Besides the notifications that you mention, are you receiving any emails about your transfers being downloaded or nothing arrives at all? Please make sure to check your email’s spam folder as well, in case these emails are there. 

 

Let me know what you find, and we’ll take a closer look.

gary5's avatar
gary5
Explorer | Level 4
3 years ago

Hi Thanks, I haven't been receiving email notifications and I checked my spam folders. I've attached a pic of a file I transferred.

I sent the link to a friend and she downloaded it. You can see on the screen grab it shows zero downloads. Why is that occurring?

People are downloading files and It shows no record of it and I'm not getting notified. Is there a tech support dept?

I'm paying for a service that I'm not getting the services from. Please advise.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    gary5 wrote:

    People are downloading files and It shows no record of it and I'm not getting notified. Is there a tech support dept?

    I'm paying for a service that I'm not getting the services from. Please advise.

    www.dropbox.com/support with as much information as possible (i.e. the file links, date it was sent, rough idea of when downloaded etc.)

    • gary5's avatar
      gary5
      Explorer | Level 4
      3 years ago

      yes, i've done that over email. And I've put all the info here on the forum.

      you can see on the image I attached much of the details. There's never a reply on the chat option.

      It would be nice to get help in real time. But people in hell want ice water too....

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