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Wendy Don's avatar
Wendy Don
Explorer | Level 3
2 years ago

Can't download files that others have uploaded from their devices.

I’m experiencing a problem with downloading files that others have uploaded from their devices. Every time I try to download these files using the DB app for Windows, my computer encounters an issue....
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Wendy Don, I'd be happy to help! 

 

Just to make sure we're on the same page here: how exactly do you try to download the content? 

 

Do you use our website, and try to download them to your device or use different steps? If you try to preview the content online, are you able to open them without an issue?

 

Keep me posted, and we'll take it from there!

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