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4faith's avatar
4faith
Explorer | Level 3
2 years ago
Solved

Documents don't look right when I open them

Hi,   I have used Dropbox for years.   Today I am having an issue with opening only certain documents that I had no issues with before. I open them and they either show a blank text box, or the c...
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  • Megan's avatar
    Megan
    2 years ago

    Hi 4faith, yes, doing a re-install is safe. 

     

    Not sure if that'll change things, but you can give it a go. 

4faith's avatar
4faith
Explorer | Level 3
2 years ago

Thank you for your quick response.

 

Yes the app sync'd and is up to date.  I closed the app and opened the doc, with the same results.

 

These 3 documents are the only ones I seem to have an issue with. I opened up the newest one, and seeing the issue with it, I opened the two older ones and they also were corrupted.

 

Thank you,

 

Faith

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi 4faith, since the issue remains even when you close our app, then I believe it has nothing to do with Dropbox. 

 

The best thing you can do, is reach out to Microsoft about this, and ask them. 

 

In the meantime, you can download a copy of these files from your account online, or try copying them in case you notice a different behavior in the new copy. 

 

I hope this helps!

  • 4faith's avatar
    4faith
    Explorer | Level 3
    2 years ago

    Hi, would it be safe to delete Dropbox from my laptop and reinstall? Safe as in I won't delete any files from Dropbox.

     

    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi 4faith, yes, doing a re-install is safe. 

       

      Not sure if that'll change things, but you can give it a go. 

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