Forum Discussion

Riccardo3's avatar
Riccardo3
Explorer | Level 3
2 years ago

I can't click on the notes I've created for my PDF.

Hi, in a PDF, I added some notes on some words, which I can't see in the DropBox application when I click on them, this applies to both Ipad and Iphone. The icon of the note that has been taken appea...
View
Riccardo3's avatar
Riccardo3
Explorer | Level 3
2 years ago

I used the PDF expert application, I selected a word and right-clicked note, and added some text. Then I saved the file and synced it, like all files on DropBox. If I try to open it from my phone or iPad, the notes on DropBox cannot be viewed.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the clarification. In this case, this sounds like expected behavior since the notes were created within the third-party app. 

 

Do you have the same program/app to open the PDF on your mobile device? If yes, can you see the notes there?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!