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suzyq1234ca's avatar
suzyq1234ca
New member | Level 2
9 months ago
Solved

I can't open my Dropbox files.

I have not been on Dropbox lately and came back to see many many changes.  I am sticking to free account but I absolutely cannot even see or open any of my things that are on Dropbox here.  Nothing!!...
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  • suzyq1234ca's avatar
    suzyq1234ca
    9 months ago

    I had changed my net server changed, the place where we get internet from and started from scratch.  I really think bit defender had a hand in it as well.  Thank-you to all who tried to help a very senior lady try to fix her issues🧡

Branislav S.'s avatar
Branislav S.
Explorer | Level 3
9 months ago

Dropbox has been synchronizing important files for me for years. Not the entire disk between a computer with WIN10 and a computer with WIN11.

I use the Synchredible program to back up to external disks. I installed the new Dropbox application 803,888 bytes with the date 21.03.2025. During the first backup, Sychredible gave me an error. It could not copy files from the Dropbox directory to an external disk.

I could not do that manually or with another program.

I uninstalled the Dropbox application and I am a free man again. I found an older version 690,072 with the date 10.10.2016 on the external disk. I will install it and write how it works.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Branislav S. wrote:

I found an older version 690,072 with the date 10.10.2016 on the external disk. I will install it and write how it works.

If that's referring to an older version of Dropbox, it won't work. Dropbox blocks older versions of the application from connecting to the servers, or automatically updates them to the latest release if they're still able to connect.

Branislav S. wrote:

I installed the new Dropbox application 803,888 bytes with the date 21.03.2025. During the first backup, Sychredible gave me an error. It could not copy files from the Dropbox directory to an external disk.

After the update to the new Dropbox, were your files marked as Available Offline or were they showing as Online-only? If they were Online-only, your third-party application may have a hard time copying them as they would need to be downloaded back to the computer by Dropbox first, then copied. Right-click a file and select Available Offline, then try to copy it.

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