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john l.134's avatar
john l.134
Explorer | Level 4
12 months ago

My Camera Uploads lacks content, but I can see all of my content in the "Photos" tab.

My "Camera Uploads" folder only has photos going back one month, plus one short video from last June.  However, all the photos from my phone going back years, including the ones taken in the past mon...
Photos
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi there john l.134 - sorry to hear about this.

Can you clarify if you noticed this on the website or within the Dropbox mobile app? 

Also, what is your device's OS and the version of the Dropbox mobile app? Can you please navigate to your account's settings within the mobile app and let me know your camera uploads settings too?

Thanks!

  • john l.134's avatar
    john l.134
    Explorer | Level 4
    12 months ago

    It's the same on the website (from my laptop) as within the Dropbox mobile app on my iPhone.  My mobile app is version 406.2.2.  I have an iPhone 15 Pro Max, iOS version 18.1.1. 

    The camera uploads are uploaded from "Camera Roll."  I did not select anything under "Smart Albums" or "Your Albums."  Backup is set to "All photos."  "Include videos" is on.  HEIC photos are saved as JPGs.  (I have no idea what a HEIC photo is!).

    Thank you Walter!

  • john l.134's avatar
    john l.134
    Explorer | Level 4
    12 months ago

    PS  I took some photos today.  They were uploaded both to the "Camera Uploads" folder and to "Photos."  "Camera Uploads" still goes back to Nov. 25th, as before, plus that one random video from last June.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey john l.134, let me jump in here!

      Your "Photos" tab displays all the photos available to your account. 

      Is it possible that the content that you see under the "Photos" tab but not under your "Camera uploads" is shared content, by any chance? 

      If you have any screenshots, they're more than welcome in order for me to have a visual too.

      • john l.134's avatar
        john l.134
        Explorer | Level 4
        12 months ago

        Hi Megan.  I don't think this is possible.  I don't believe I have ANY shared content.  All the photos in my "Photos" tab are ones that I took with my iphone.  On the other hand, my "Camera Uploads" folder only has photos I took after November 24th, plus one video from last June.  I take photos with my phone every month--sometimes few, sometimes many--but the ones from before November 25th are not in my "Camera Uploads" folder.  I could take screenshots, but you'd have to be more specific.  I'm not sure what screenshots would be helpful.

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