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john l.134's avatar
john l.134
Explorer | Level 4
12 months ago

My Camera Uploads lacks content, but I can see all of my content in the "Photos" tab.

My "Camera Uploads" folder only has photos going back one month, plus one short video from last June.  However, all the photos from my phone going back years, including the ones taken in the past mon...
Photos
upload
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi there john l.134 - sorry to hear about this.

Can you clarify if you noticed this on the website or within the Dropbox mobile app? 

Also, what is your device's OS and the version of the Dropbox mobile app? Can you please navigate to your account's settings within the mobile app and let me know your camera uploads settings too?

Thanks!

john l.134's avatar
john l.134
Explorer | Level 4
12 months ago

It's the same on the website (from my laptop) as within the Dropbox mobile app on my iPhone.  My mobile app is version 406.2.2.  I have an iPhone 15 Pro Max, iOS version 18.1.1. 

The camera uploads are uploaded from "Camera Roll."  I did not select anything under "Smart Albums" or "Your Albums."  Backup is set to "All photos."  "Include videos" is on.  HEIC photos are saved as JPGs.  (I have no idea what a HEIC photo is!).

Thank you Walter!

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