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Forum Discussion
My Camera Uploads lacks content, but I can see all of my content in the "Photos" tab.
My "Camera Uploads" folder only has photos going back one month, plus one short video from last June. However, all the photos from my phone going back years, including the ones taken in the past mon...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey john l.134!
Here's what I'd like for us to try: if you hover your mouse on the top, right corner of a picture in your Photos tab you should be able to see an ellipsis (...) there that shows the "more" option there.
If you click that, and then click "Open" it should open the file in its actual path. So if you file is in your Camera Uploads, it should open that folder.
Can you try this with one of the pictures that you see in your Photos tab but not in your Camera Uploads, just to confirm if that's indeed the path the file is saved to?
As for the screenshots, it'll help if we could have a visual of your Photos tab and your Camera Uploads online. Feel free to blur any sensitive info before attaching your screenshot.
Hi Megan. So?? What's the answer as to why I can't see or access other than the most recent photos in "camera uploads"? Thnx John
- Megan
Hey john l.134, please bear with me while I try to cover everything.
First, starting from the last two screenshots (4 and 5), I can see that the files that show up on the web also appear in the Camera Uploads folder on your device, and this is what we would expect.
Moving on to screenshot #3, it looks like the photos that show up in File Explorer don't seem to be Camera Upload files. Backed-up content usually has the following structure in their file name MM/DD/YY HH:MM. That said, if you want to double-check the path locally, you can check the properties of any of these files.
Now, since the Photos section (screenshot 2) shows more files than what you see in Camera Uploads on the homepage, I would like to ask you to use the search bar on the web and look for “Camera Uploads”.Once the search results have loaded, please grab a screenshot of what you're seeing.
My understanding is, most probably, there must be more than one Camera Uploads folder, but we shall see.Hi Megan.
Yes! You are right!! There are two more folders named "Camera Uploads" that somehow ended up as subfolders or sub-subfolders. How did this happen, and how can I prevent it from happening again?
And how can I get the photos back into one folder? Should I just select them all in File Explorer and then move them into one folder?
Also, why don't the photo files in File Explorer appear with any path next to them? I now see that if I right-click and then click on "Properties" I can see the path, but on other files, the pat is there in plain sight.
Thanks Megan!
- Megan
Gotcha john l.134!
I can only take a wild guess and say that maybe you moved the folder, or accidentally created a new one.
In any case, it might help to take a look into your Events page, to see more info about this there. The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
If I were you, I'd select the content, and move it back into my Camera Uploads folder.
Now as for the file path in the File Explorer, it might sound trivial but have you tried rebooting your device at all?
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