Forum Discussion

richiereel's avatar
richiereel
New member | Level 2
2 years ago

People I share download links with are unable to download my files

For some time I have been sending friends and colleagues links to download files but when they try they are unable..    I have a 3TB essentials account with space left, any ideas? 
Download
shared links
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
richiereel wrote:

For some time I have been sending friends and colleagues links to download files but when they try they are unable.. 

 any ideas? 

Unless you tell us why they cannot - what happens/errors etc. we cannot help I'm afraid. 

  • richiereel's avatar
    richiereel
    New member | Level 2
    2 years ago

    Yes this might help.. I've added some attachements to see.

    • richiereel's avatar
      richiereel
      New member | Level 2
      2 years ago

      • AngeliqueL's avatar
        AngeliqueL
        Icon for Dropbox Designer rankDropbox Designer
        2 years ago

        richiereel Do you know what kind of device this is? I don't recognize the interface in the screen. Is it possible the device doesn't allow downloads? The second looks potentially like you've given them access to them at a certain email but they're logged in to a different one? It would help to know how you usually share—on web, desktop, or mobile, and do you copy/share a link, add people, share by email, etc.? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!