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richiereel's avatar
richiereel
New member | Level 2
2 years ago

People I share download links with are unable to download my files

For some time I have been sending friends and colleagues links to download files but when they try they are unable..    I have a 3TB essentials account with space left, any ideas? 
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
richiereel wrote:

For some time I have been sending friends and colleagues links to download files but when they try they are unable.. 

 any ideas? 

Unless you tell us why they cannot - what happens/errors etc. we cannot help I'm afraid. 

richiereel's avatar
richiereel
New member | Level 2
2 years ago

Yes this might help.. I've added some attachements to see.

  • richiereel's avatar
    richiereel
    New member | Level 2
    2 years ago

    • AngeliqueL's avatar
      AngeliqueL
      Icon for Dropbox Designer rankDropbox Designer
      2 years ago

      richiereel Do you know what kind of device this is? I don't recognize the interface in the screen. Is it possible the device doesn't allow downloads? The second looks potentially like you've given them access to them at a certain email but they're logged in to a different one? It would help to know how you usually share—on web, desktop, or mobile, and do you copy/share a link, add people, share by email, etc.? 

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