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richiereel's avatar
richiereel
New member | Level 2
2 years ago

People I share download links with are unable to download my files

For some time I have been sending friends and colleagues links to download files but when they try they are unable..    I have a 3TB essentials account with space left, any ideas? 
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ahsieh's avatar
ahsieh
Icon for Dropbox Product Manager rankDropbox Product Manager
2 years ago

Hi richiereel ,

 

Could you share some more details on what type of link you're sending to them? Are you sharing with them a folder, file, or both? And did you share from dropbox.com, desktop app, or from your mobile device? 

 

Thanks!

Angela

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