Forum Discussion

jpeterka's avatar
jpeterka
Explorer | Level 3
4 years ago

PSD thumbnails are not displaying

Dropbox enables me to see my Tiff photos.  However, I cannot see my PSD photos.  There are no thumbnails for the PSD files.
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jpeterka, thanks for bringing this to our attention.

 

Are you having this issue in your local Dropbox folder, on dropbox.com or our mobile app?

 

Can you please send us a screenshot of how your PSD thumbnails appear, compared to your Tiff files?

 

Thanks in advance.

  • jpeterka's avatar
    jpeterka
    Explorer | Level 3
    4 years ago

    Hi Hannah,

     

    Thank you for your reply!

     

    My issue is with the iPhone and Web apps.  The Tiff files display fine.  However, the PSD files only show the size in MB and how long ago they were modified on the iPhone 12 and only the file name on the website.

     

     

     

  • jpeterka's avatar
    jpeterka
    Explorer | Level 3
    4 years ago

    Hi Hannah,

     

    Thank you for your reply!

     

    My issue is with the iPhone and Web apps.  The Tiff files display fine.  However, the PSD files only show the size in MB and how long ago they were modified on the iPhone 12 and only the file name on the website.

     

    Do I need to purchase a full-blown plan to get the functionality I am looking for from Dropbox or should the aforementioned features be working with the plan I am using?

     

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi jpeterka, thank you for reaching back to us, I hope you enjoyed your weekend!

       

      What is the file size of the .PSD files you're referring to? Can you give me some examples?

      • jpeterka's avatar
        jpeterka
        Explorer | Level 3
        4 years ago
        All my test PSD files were 148.6MB.
  • jpeterka's avatar
    jpeterka
    Explorer | Level 3
    4 years ago

    I did a little more testing...ironically, the virtual drive on my Windows 11 PC shows both the PSD and Tiff preview images when I sign in as Administrator.  Otherwise, I do not see the preview; I see icons and filenames.

    Logged in as Administrator

     

    The Dropbox website and iPhone app only show the Tiff preview image.

     

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