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PSD thumbnails are not displaying
Dropbox enables me to see my Tiff photos. However, I cannot see my PSD photos. There are no thumbnails for the PSD files.
Today, I deleted all my test files from Dropbox. I loaded the software on my PC and tried to simply copy a PSD file to the Dropbox folder. The PSD file displayed find in my PC's Dropbox folder. However, the PSD does not preview on the Dropbox website or on the iPhone app. See screenshot.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorYes, email me at [email removed as per Community Guidelines]
Thank you.Hi Megan and Ben,
My PSD file is 148.57 MB. I used a Fujifilm X-T4 camera (26MP) to digitize a 35mm slide. I pulled the photo into Photoshop, changed my settings as you recommended to “Maximize Capability”, saved it, and then uploaded it into Dropbox. The Dropbox message was “Couldn't preview this file”. I can download it just fine, so I know that the Dropbox server accepted the upload.
I found that my RAW camera files (CR3, DNG, NEF, and RAF) and the Tiff’s preview. However, my PSDs over 100MB do not preview. PSDs under 50MBs do preview. If I half my resolution (600 pixels to 300) on my 148.57 MB PSD file, it becomes a 37.1MB file and it previews in Dropbox. From my reading, Dropbox supports PSD files up to 1GB or 50MP. I prefer not to half the resolution on all my PSD files that exceed 100MBs.
In addition to the above, I have the following questions…
1) Does Dropbox offer AES 256-bit encryption?
2) Does Dropbox have Two-factor authorization?
3) Does Dropbox include zero-knowledge encryption?
4) Is my data stored at Dropbox subject to 5-eyes, 9-eyes, or 14-eyes (government surveillance alliances established across different countries)?
5) In the chat room today, Vencent stated that Dropbox deletes files that have not been used in a year. Is that true? I do not want to use a service that removes my data without my consent.
6) Lastly, what plan enables me to see open tickets or to obtain full functionality? I see no open tickets with the free version nor were they available while I was trying the Plus version.
My concern about security - today Microsoft sent me an email with an attachment of a Christmas Photo from the 2TBs of data I added to OneDrive. They claimed their service was secure. They may have AES 256-bit encryption and two-factor authorization. However, they obviously do not support zero-knowledge encryption because they were able to randomly pull a Christmas photo from my data and email it to me. From my perspective, Microsoft breached my trust.
Thank you.
Kind regards,
John Peterka
- Jay
Hi jpeterka, for your encryption questions, this article should help. Two-factor authentication is offered for all plans on Dropbox.
Regarding government surveillance, this article and the links there might help.
If a Dropbox account hasn't been accessed for 12 months, then it would be marked as inactive and then the account and all files within would be permanently deleted. You'd receive an email before this happens, however, in order to login to the account to keep it active.
Lastly, and paid plan will allow you to submit an email to the support team, and view your current tickets from the support page.
Jay,
Thank you for your reply.
I read that Dropbox acquired an organization that provides Zero Knowledge Encryption. According to the article, the author stated we had to wait to learn which plans might include that feature. Do you know if Zero Knowledge Encryption will be installed in all products? If not, which plans will have it?
Thank you.
- Hi Katie,
Thank you for your wisdom.
I have previously sent Dropbox information and continued to do so until I finally decided that technicians either did not see the information sent or frankly did not care. At this point, I only hope that other customers are not affected by the same conditions. I have decided to use a Dropbox competitor that can preview my PSD files. In addition, I do not have to wait on them to install zero knowledge encryption.
For the record (and redundancy), the PSD file in question was generated using a Fujifilm X-T4, a 26MP camera. I used the X-T4 to digitize 35mm slides. After I placed the Fujifilm raw, RAF, file in photoshop, photoshop produced a 148.57 MB PSD file. I checked and then actually resaved the PSD file using the previously recommended checked block for “Maximize Compatibility”. The saved PSD file could not be previewed in Dropbox.
This insanity has lasted a month. Each person that takes over the tickets consistently had me repeat steps in a process. My recommendation, for no more than it might be worth, is for Dropbox to test PSD files against their published guidelines. I suspect Adobe has more insight to the limits than perhaps internal people at Dropbox.
Good luck! I am done with Dropbox, so please either close my ticket or do some testing that might benefit others that find themselves in similar positions.
Kind regards,
John Peterka How is it that Dropbox can preview (Grid mode display) a 159.04 MB TIF but cannot preview a 148.57 MB PSD? According to your published information Dropbox can preview PSD's up to 50MP or 1024 MB's.
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