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PSD thumbnails are not displaying
Dropbox enables me to see my Tiff photos. However, I cannot see my PSD photos. There are no thumbnails for the PSD files.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi jpeterka, for your encryption questions, this article should help. Two-factor authentication is offered for all plans on Dropbox.
Regarding government surveillance, this article and the links there might help.
If a Dropbox account hasn't been accessed for 12 months, then it would be marked as inactive and then the account and all files within would be permanently deleted. You'd receive an email before this happens, however, in order to login to the account to keep it active.
Lastly, and paid plan will allow you to submit an email to the support team, and view your current tickets from the support page.
Jay,
Thank you for your reply.
I read that Dropbox acquired an organization that provides Zero Knowledge Encryption. According to the article, the author stated we had to wait to learn which plans might include that feature. Do you know if Zero Knowledge Encryption will be installed in all products? If not, which plans will have it?
Thank you.
- Hi Katie,
Thank you for your wisdom.
I have previously sent Dropbox information and continued to do so until I finally decided that technicians either did not see the information sent or frankly did not care. At this point, I only hope that other customers are not affected by the same conditions. I have decided to use a Dropbox competitor that can preview my PSD files. In addition, I do not have to wait on them to install zero knowledge encryption.
For the record (and redundancy), the PSD file in question was generated using a Fujifilm X-T4, a 26MP camera. I used the X-T4 to digitize 35mm slides. After I placed the Fujifilm raw, RAF, file in photoshop, photoshop produced a 148.57 MB PSD file. I checked and then actually resaved the PSD file using the previously recommended checked block for “Maximize Compatibility”. The saved PSD file could not be previewed in Dropbox.
This insanity has lasted a month. Each person that takes over the tickets consistently had me repeat steps in a process. My recommendation, for no more than it might be worth, is for Dropbox to test PSD files against their published guidelines. I suspect Adobe has more insight to the limits than perhaps internal people at Dropbox.
Good luck! I am done with Dropbox, so please either close my ticket or do some testing that might benefit others that find themselves in similar positions.
Kind regards,
John Peterka How is it that Dropbox can preview (Grid mode display) a 159.04 MB TIF but cannot preview a 148.57 MB PSD? According to your published information Dropbox can preview PSD's up to 50MP or 1024 MB's.
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