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Forum Discussion
Ronald R.7
11 months agoExplorer | Level 3
Saving photos to my iPhone created a new Dropbox album. How can I prevent that?
Previously when I opened a photo in a dropbox file and used "Save image" it would save the photo to the All Photos album on my iphone. Recently the same process created a new album named Dropbox and ...
Ronald R.7
11 months agoExplorer | Level 3
It happened for the first time today - I am not aware of any update unless it was and auto update. I am using the free basic plan. Thanks.
Nancy
Dropbox Community Moderator
11 months agoIf you open the Photos app on your iPhone again, can you see a “Recently saved” option at the bottom, by any chance?
Are you able to see the new Dropbox photos you’ve downloaded from the Dropbox app, if you go there?
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