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BenoitD's avatar
BenoitD
New member | Level 2
9 months ago

The Photos page on the website is very slow, why?

Hi everyone, My name is Benoit, and I have been a Dropbox user since 2016. For me, my entire life is in Dropbox, and it is very important for me to have access to your solution. However, I have...
Dropbox Plus
Photos
Web
BenoitD's avatar
BenoitD
New member | Level 2
9 months ago

Hi Hannah,

Thank you for your response.

Yes, the photos are automatically added through the Camera Uploads feature because I don't want my wife or me to lose any photos we take.

Also, navigating from "All Files" is not faster than using the "Photos" category.

Best regards,
Benoit

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey BenoitD, let me also jump in here!

    Do you use the mobile app, by any chance? If so, do you notice the same behavior when accessing your Photos tab there? 

    Also, have you tried another network since you first noticed this? Lastly, may I ask approximately how many photos you've stored in your Dropbox account? 

    Let me know more and we'll take it from there.

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