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Help with downloading my stuff from the website
Hi, I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable. However, I’m having trouble downloading my materials. Some files are over 150 GB, and the app has been giving me issues. I managed to manually download some files through my browser, but now I’ve received an email saying that my traffic exceeded the 20 GB daily limit. Since my files are much larger than that, I’m stuck. What can I do? How can I contact someone at Dropbox to help me download my files so I can then delete my account? Thanks in advance.
File names not appearing in ‘Recents’
I am using the online version of Dropbox. It has been working well but recently when using the Recents tab the list displays a list of images, but the file names that contain the images are missing. I can find the files and download from All Files but I like the convenience of the Recents tab. I am on Windows 7 which I know is outdated but it has been working fine until now.
I can't locate some of my Dropbox folders between device. Sync miscommunication?
I'm having multiple folders not showing up on various devices. It really is a bit of a mystery as to which ones are included and excluded. Devices are up to date and dropbox is synced. Folders are showing on http://www.dropbox.com/home but still not on the PC, Phone, iPad, etc.
Downloading from the web kicks me off Wi-Fi and I have issues moving files
Whenever I try to download through my Windows 11 set-up, the download fails and I get kicked off my internet connection. I've seen a number of people complain about this - on here and on Reddit - and the solution appears to involve turning off virus protection, but that clearly isn't a viable or sensible solution. Dropbox needs to figure out what's going wrong and fix it. As it stands, the platform is no longer viable for me and the company I work for. If a proper solution isn't found soon, we will be moving our business elsewhere. To make matters worse, there's the problem of moving files. I used to be able to click Move, then click Create new folder, navigate back, Click Move again, the new folder would come up and I could click on it. Job done. Now, Create new folder is greyed out and I have to go through a ridiculous number of steps to create the new folder and move the file. The obvious folders aren't offered as defaults and it's just a total faff. Dropbox used to be very efficient and easy to use. Now it's effectively useless. The only way that I can actually use it is by doing everything via a Mac to carry out the downloads then email the files to my PC - obviously not a viable solution in the long term. As I said, if Dropbox can't find a solution to these issues, we'll be moving our business elsewhere.The workspace on the web is too small. How can I make the top banners smaller?
Device Dell Inspiron Operating System/Browser (if using the web) Windows 11 Chrome Version 142.0.7444.59 (Official Build) (64-bit) Question or Issue How can I make the workspace on Dropbox website bigger and/or remove or minimize the increasingly bigger banners info at the top. I'd like to be able to see more than one row of photos at a time in Grid View. Thank you!
Large download get interrupted for my client.
I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works for a while and then cuts off every time! (Before it even gets halfway done) It’s 110GB, so it’s large, but how am I supposed to share it with them if the download keeps breaking down? I have a Professional subscription, and the client is a film production company that has a stable, full fibre connection, so it’s very unlikely to be their internet. Any help greatly appreciated! They’ve tried to download multiple times on different days.
