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Jordan_B's avatar
Jordan_B
New member | Level 2
6 years ago

Videos choppy after uploading

I have been taking HD videos with my iPhone and uploading them to dropbox for several months now. I do this by first syncing them to my computer (a Mac desktop) and then uploading to dropbox from the...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Jordan_B; welcome to our Community!

 

As the issue seems to be affecting the preview of the files and not the files themselves (as you found out), I'd suggest downloading and opening them locally on your device(s) for the time being.

 

While we're at it, can you let me know what type of files are giving you this issue and if this persists after clearing your browser's cache or another browser?

 

Additionally, if you're comfortable with this, could you share a link to a sample video file (preferably created for testing purposes) that's showing this behavior so I can have a look from my end as well? 

 

On a side note, you can also use our mobile app to upload files directly to your account without having to take extra steps.

 

Please let me know what you find, Jordan. 

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