Forum Discussion

Bonkers's avatar
Bonkers
New member | Level 2
2 years ago
Solved

Why don't I see all my documents under All Files?

Why can't I see all document files in All Files?  Only Photos are prompting.
View
  • Bonkers's avatar
    Bonkers
    2 years ago
    Hello Jay,
    I was using both. I hadn’t accessed my Dropbox account for a considerable time during which there had been OS and IOS version updates. After searching a number of individual documents on Dropbox site, eventually the files found their way to the listing. Seems ok.
    Thanks for your attention.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Bonkers, thanks for bringing this to our attention.

 

Are you using the Dropbox site or the mobile app?

 

What exactly are you seeing on the screen? A screenshot of this would help greatly.

 

This will help me to assist further!

  • Bonkers's avatar
    Bonkers
    New member | Level 2
    2 years ago
    Hello Jay,
    I was using both. I hadn’t accessed my Dropbox account for a considerable time during which there had been OS and IOS version updates. After searching a number of individual documents on Dropbox site, eventually the files found their way to the listing. Seems ok.
    Thanks for your attention.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!