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After several years, my Dropbox files and folders are gone
I've had my Dropbox account for many years and had stored many files/folders there. I haven't visited it in several years as I didn't need to access those files at the time. I tried to access them today only to find all my own files/folders were gone. I still have some shared folders from about 5 years ago, but none of my own files. Was there a purge done in the last 3 years that would have removed them all? I checked my old laptop where I had synced/installed the Dropbox app and they were not showing up there either.
Thanks
John
13 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear about this, Xmas Tree.
When an account has been inactive for more than 12 moths, it should actually be completely deleted.
When you tried to login to your account, did the site allow you to simply login, or were you perhaps prompted to create a new account with your email address?
- Hello 👋. It allowed me to log in. I didn’t have to create a new account.
- Megan
Hey Xmas Tree, considering you've last logged into the account 5-6 years ago, it sounds logical that the content wouldn't be there.
As a last thing, you can always check your events page, to see if it's empty or not. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
