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Allow us to resize the chat window. Also, my files have been deleted after 30 days. How?
Make the chat window to have ability to pop out and move to another screen if necessary. It's crazy to not have this capability when most chat windows allow resizing, pop-out, etc. so your reps and the customers can see what is being typed versus a tiny window that cannot be resized. This should have been done years ago, especially given you will NOT talk to anyone that isn't a paid business subscriber, no matter the reason. In my case my plan is all screwed up and i'm being charged $199 a year and my data gets deleted after 30 days?!? Also have a TBI and you guys have created so much difficulty just trying to get basic answers as to why and how this occurred. Since you will not talk to customers even with the professional plan and the one higher, please fix the chat box so it can be moved out of the way and/or at least resizable within the app window at a minimum. Thanks
Can I manually limit the number of older versions for my Dropbox Backup files?
Hi everyone, I'm using Dropbox Backup and I would like to understand how version control works. Is it possible to limit the number of backup versions per file? For example, can I set Dropbox to keep only the 10 most recent versions of a file, automatically deleting the oldest one when a new version is created? Alternatively, do I need to manually delete old versions? Is there an option for automatic deletion based on the age of a version (e.g. after a certain number of days)? Thanks in advance for your help!
How long does Dropbox keep my files?
Deleting files is something we all do pretty regularly, whether itâs the end of a project, a bit of clean up and trying to save some space or youâve just had enough of some of the stuff youâve got saved, there are a million and one reasons to send files to the recycle bin. Weâve all suffered from momentary lacks in concentration and done things we didnât mean to do, so we have some barriers in place to make sure that when you click that delete button, itâs not the end of the road for the files in question. At this point, your files are still recoverable, youâll just need to be quick as there is a limit to the time they will be kept. When you delete a file from your Dropbox account, it will no longer appear in any of the folders that you can see in your Dropbox account. This doesnât mean itâs gone, it means the deletion process has started, but it will still be retrievable until after your recovery window ends. What is a recovery window? Good question! Your recovery window is a period of time that your files are still available to you after you delete them. The length of your recovery window depends on the plan you have. If youâre on a Basic, Plus or Family plan, your recovery window is 30 days. If youâre on a Professional or Team Plan, your recovery window is 180 days. Once your recovery window is over, your files will be permanently lost so if you do find yourself in a position where you have accidentally deleted something, donât waste any time recovering it, because once itâs gone, itâs gone. Unfortunately, upgrading your account to Professional after your 30 day recovery window is up will not help you to save files, we can do lots of things but time travel isnât one of them and we canât retrospectively apply these recovery conditions. We also donât hold onto any of your deleted files for longer than we say we will â because it would be kind of weird if we did. What if I havenât logged in for years? Just like we donât hold onto your deleted files for any longer than we say we will, we also donât keep your files if youâre no longer active on Dropbox. From time to time, we will delete inactive accounts, or accounts that have had no activity within the last 12 months. Before an inactive account is deleted, weâll send an email explaining the process to whatever email address is connected to the account. If you want to keep you account and anything that is in it, all you have to do is login to the account and weâll know not to delete it. Once your account is deemed to be inactive, it will be deactivated and anything saved in it will be deleted 90 days after you reach 12 months of inactivity. Unlike when you delete a file from your account, there is no recovery window for these files so once theyâre gone, theyâre gone. The easiest way to make sure your account doesnât get deleted is to log in to Dropbox at least once every 12 months. Weâre always keen to know how our Community members use their Dropbox accounts. See how Emmet uses Dropbox to manage photos or how Kevin organizes music and files. Why donât you let us know the extra measures you take to make sure you never lose any important files by leaving a comment below?
Allow us to restore the last 3 versions of a file, no matter when these versions were saved.
Versioning a file to 30 days or 1 year doesn't work for me. Saving the last 3 (or more) versions would. I saved a file in 2017. Made a modification to it, saved it. Dropbox synched it. I realized the next day that I needed to restore the 2017 version. Guess what? It's gone. Understand my issue?
Signed into my account and all my files are gone
Hey, I've been on DB for 13 years and i just had a bunch of old photos mainly and sometimes used it for practical stuff, but now coming back after long time i see DB has been updated alot and all my stuff is gone. I cant see any files only a RITE folder is visible. Did DB delete all my stuff????? ThnaksThe account appears to have been deleted without a warning.
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone throughâbut my inbox is a mess, so I only just saw it this evening. The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012... Any assistance at all would be so appreciated. Thank you in advance!
