Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
juntjoo
10 hours agoHelpful | Level 6
My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device
samsung galaxy s8 and s21 and antique win 7 laptop
Operating System/Browser (if using the web)
one old android one current, one old windows
Question or Issue
my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup like this?
1 Reply
- Nancy1 hour ago
Dropbox Community Moderator
Thanks for posting here, juntjoo. Let’s have a look into this.
To clarify, you don’t see your old updates on any Dropbox platform, not even on www.dropbox.com, correct?
Do you remember which Dropbox platform you used, in order to edit this file?
In the meantime, I’d also like you to visit your Events page here; if you further scroll down, do you see any mentions of the last updates you made?
Finally, I'd like a screenshot of what you see when checking the version history of your file.
Let me know what you find.
About Delete, Edit, and Organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!