Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
File access
90 Topics
It's not ideal not being able to search for content using an exact phrase in Dropbox.
Dropbox used to offer the ability to search for an exact phrase. It no longer offers this. It removed it and replaced it with useless garbage. This is completely ridiculous. Everyone should complain and move to another cloud storage service. Their responses have been equally useless. Dropbox should be embarrassed for being 20 years behind the times. FIX YOUR PRODUCT!177Views2likes7CommentsI replaced some subfolders in a folder, but the subfolders are now empty.
Hi all, I uploaded some folders into Dropbox and wanted to share them. The folder to share, consisting of subfolders, appeared too big for some one with a free account. So I replaced the subfolders and share them. Unfortunately the subfolders appeared to be empty after replacement. Any suggestions? Thanks in advance and with KR, Leo.Solved193Views0likes13Comments
I have thousands of files deleted - how did this happen?
Device -Mac Studio (Operating System/Browser (if using the web) Tahoe 26.3.1. Dropbox App Version (if using the app) 243.4.6956 Syncing Status Up to date. Question or Issue A few thousand files were deleted. No idea how this happened. Dropbox can't tell me either. Said it could be an app that has access. Pretty sure I don't have any that would do that. Any ideas? KMW120Views0likes2Comments
My recently edited Microsoft Excel files are suddenly missing.
Device Mac mini, Macbook air Operating System/Browser (if using the web) OSX tahoe Dropbox App Version (if using the app) not sure Question or Issue two commonly-edited (except not the past 30d) excel files are suddenly missing. They were not deleted and were present on multiple machines/devices as recently as early January. The only thing I changed was how I log in to Office 365 (changed from corporate license to university license). I haven't got it backed up in one place so am at a loss re how to recover them.150Views0likes8Comments
My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup like this?226Views0likes15CommentsMy Dropbox account is out of space. Should I permanently delete some shared folders?
Good day My client shared some of his folders with me, but now I can't access anymore (new year's folders) due to my Dropbox out of storage. I have deleted some of the folders from my Dropbox but still can't access the new folders. It is a problem - I am only viewing the folders - doesn't upload anything. Is there a way to permanently delete the old folders in/on my Dropbox without deleting it on his side?99Views0likes4Comments
Recovering files after a Mac-ScanSnap-Dropbox fumble
Device MacBook Pro i9 Operating System/Browser (if using the web) macOS Tahoe 26.3 Chrome v145.0.7632.77 Dropbox App Version v243.3.6895 Scanner Snap ix500 ScanSnap Home v2.23.1(2) Question or Issue Deep plumbing alert! I use a Fujitsu ScanSnap ix500 scanner with my MacBook Pro. It appears I may have made the mistake of changing a folder name via Finder when that folder happened to be the ScanSnap Home (SSH) folder, which is the destination folder for scanned documents. That folder is also within Dropbox. For example, the original SSH folder was [Users/me/Dropbox/My Inbox] and the [My Inbox] folder name was changed in Finder to [My Scans]. The name change was done recently, and with plenty of my recovery period remaining. There is no longer any record of files in the now-renamed [My Scans] folder in Dropbox (online or on my device) before the date of the folder name change. There is nothing in the deleted files folder (online or on my device), including a reference to the folder name change, so I am not able to view/restore as I normally would with deleted files. However, the files (or at least thumbnails of) can still be seen in the ScanSnap app but they cannot be accessed, as an error message comes up showing the doc with the old [My Inbox] path is not accessible. Maybe the question is, how can files (20k+ files) get removed from Dropbox without any trace or record of those files ever being there? Any help or insight would be appreciated.71Views0likes2CommentsI changed computers and now my files are missing. How can I restore them?
I purchased a new Dell laptop in December. We transferred everything over from the new one. I now noticed many of my dropbox files are missing. The folder structure is there but the files are missing. I see dropbox offers a way to create a back up but I have made changes in some of my current dropbox folders since December. Will a back up override my current folders? Bottomline, I am trying to recover my missing files.89Views0likes2Comments
Impossible to Restore an External Drive Backup
Dropbox is an absolute joke! If you back up an external drive and that drive crashes, congratulations — you’ve just discovered that Dropbox “Backup” is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that can’t restore to new hardware... Yeah, funny, I know. Your only option? Crawl to the web interface like it’s 2005 and manually download your own data. And it gets worse: you can’t even download large folders. Try it and you’ll be slapped with “too many files” or ZIP limit errors. So instead of restoring a drive, you’re forced to download a few folders at a time, over and over, for thousands of folders. Absolute insanity. - Easy for Dropbox support clowns to say, just do it in small batches... Right. You do understand that some of your clients have subfolder within subfolders where some of those folders have large volumes of data? Oh, duh, just download one folder at a time. OK Dropbox Support Hero, how do I reliably rebuild all this manual intervention without accidentally losing valuable data? Come on guys! You should have a restore drive option that mirrors the data on your useless server with the new drive. Dropbox Backup is not a backup service — it’s a data hostage situation. It’s fine for a couple of documents, but if you trust it with real data, you’re asking for pain. I paid for 2TB and got a masterclass in how not to design a backup product. If you value your time, your sanity, or your data: stay far away from Dropbox Our company has almost 40 team members, we are ALL moving to Google Drive the moment our paid subscriptions end.223Views0likes6Comments
