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How do I stop files being deleted due to inactivity?
Mark i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? because i got a warning that my files may be deleted as it exceeded
Turned on a really old computer and all my files went back to older versions
Short Version: Is there a way to just bulk undo the most recent sync of my Dropbox folder? Long Version: I don't use file syncing with Dropbox these days, preferring to manually upload specific files and folders as-needed for collaboration. I don't even have the desktop apps installed anymore. This past week I was cleaning up some clutter and found an old Mac mini, unused for at least five years. I plugged it in and turned it on to make sure it was in a condition suitable for recycling and the very old version of Dropbox that was installed immediately started syncing all of my files from 5+ years ago. So now my Dropbox folder is a mess and my quota is blown. Is there any way to undo this aside from manually sorting through my Dropbox folder? Thanks.
Support insists they can't recover my files, but I worked on them a few months ago.
I have repeatedly contacted support regarding missing photos and files I’ve lots of photos including wedding photos missing . They say they were deleted a year ago and not retrievable this is not true as I looked and started to organise them in July this year. I’ve repeatedly asked for this to be escalated to a manager they just ignore my messages . This has been going on since September. I can’t find a phone number or anything to complain . I’ve never known anything so frustrating. I’m fuming where do I go from here . I want my files !! Anyone else had same issues ?
Dropbox deleted my files after 2 years. Is this possible?
Hi! i logged into my dropbox account for the first time since 2023, and i cant find any files in my account (its a free account). Could they have been deleted by dropbox, and is there any way to recover them? Id really appreciate it if someone could take the time to respond to this.
I'm missing information from a file and it's not in the version history - can I get it back?
Hi, Please can someone help? I'm missing 4 months of information in one of my excel files. Information from June 2025 to 6 October 2025 …… I need to restore all the information up until the 6 October 2025. I've looked at all the version history files and they all the same with missing information for 4 months .... Is there any other way to find this information ... It's extremely valuable. See attached ..... They all have the same information but we add to this file daily .... I don't know what has happened and how to get the information back ? Thanks
I've lost files and I cannot find them to recover them
Hello, I have lost many very important work files. I cannot see any events in the page events from a certain date. I wonder if it is because I changed my loggin email at a certain point. How can I see all the events from my account? If I manage to find the events, is it possible to recover files before the 30days period for my current free subscription if I upgrade my subscription now? Thank you for your time!
